![]() ![]() They typically used to have a separate group for customers to handle all their orders and queries. The app became so popular that people who owned small and medium businesses used it to communicate with their customers, suppliers, and employees. Of the total users, the app has added nearly half of them in just four years (2016-2020) and will be adding millions of new users every year. Twelve years later, the app has over two billion users across 180 countries who send 60 billion messages daily. It sounded a little quirky, had a few new features compared to BBM, and was gradually customized to run on different operating platforms. In 2009, a new instant messaging app, named WhatsApp, was launched in the US. ![]()
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